Return Policy

Return Policy

We value your satisfaction! If you're not completely happy with your purchase, we're here to help. Please review our return policy below:

Eligibility for Returns:

  • Items must be returned within 30 days of the delivery date.
  • Items must be unused, unwashed, and in their original packaging, with tags attached.
  • Sale items, customized items, and gift cards are non-refundable.

Steps to Initiate a Return:

  1. Email us at cubandkinllc@gmail.com with your order number and reason for the return.
  2. Once approved, we’ll provide return instructions and a return shipping address.
  3. Pack the item securely and ship it back using a trackable shipping method.

Refunds:

  • Once we receive your return, we’ll inspect the item and process your refund within 5-7 business days.
  • Refunds will be issued to your original payment method. Shipping fees are non-refundable.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us within 3 days of receiving your order. We’ll arrange a replacement or refund at no additional cost to you.

Shipping for Returns:

  • Customers are responsible for return shipping costs unless the return is due to our error (e.g., incorrect or defective item).
  • We recommend using a trackable shipping service to ensure your return reaches us safely.